As of 4.30.18, we are retiring the Nike+ FuelBand, Nike+ SportWatch, and additional older technologies. Find out what this means for your NikePlus data and download the NRC and NTC apps to continue to track your progress.

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    Nike+ FuelBand: Download and reinstall Nike+ Connect

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    If Nike+ Connect displays the message "Download and reinstall Nike+ Connect," it means Nike+ Connect is not recognizing your Nike+ FuelBand SE or first generation FuelBand.

    Please follow these troubleshooting steps:

    1. Reinstall Nike+ Connect.
    2. Plug the FuelBand back in and retry.

    If the problem persists after reinstalling Nike+ Connect, please contact us.

    Which FuelBand do I have?

    Do I have a FuelBand or a FuelBand SE? Look inside your band to find out.