As of 4.30.18, we are retiring the Nike+ FuelBand, Nike+ SportWatch, and additional older technologies. Find out what this means for your NikePlus data and download the NRC and NTC apps to continue to track your progress.
Code 23 indicates that Nike+ Connect is having trouble recognizing your Nike+ FuelBand SE or first generation FuelBand.
If you encounter Code 23, we encourage you to click "Report" to send your Code 23 details to us. You will not receive an individual response by submitting a report. These are used only for research and development purposes. If you wish to receive individual support, please contact us.
Click OK to close Nike+ Connect and then perform these troubleshooting steps:
If Code 23 persists, if the firmware update cannot be completed, or if you do not receive a prompt to update, please contact us for further assistance.